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Privacy Policy

Nature's Chapter Inc., respects the privacy needs and concerns of our customers. Any personal information, such as your name, address, email address or phone number that you provide to us is kept strictly confidential. To earn your trust, we respect your privacy in handling personal information relating to you and your transactions with us, whether it is by  catalogue (mail order) or through www.natureschapter.com. This Privacy Statement describes the personal information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using www.natureschapter.com, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

When you provide personal information by Catalogue (mail order), and our website www.natureschapter.com, you are consenting to the manner in which Nature's Chapter Inc., will collect, use, disclose and otherwise manage your personal information, as set out below.

Who May Use the Website?

The website is not intended or designed to attract users under the age of 18. We do not collect personal information from any person we know to be under the age of 18. If you are under 18, we ask that you do not send us any personal information.

Collection and Use of Personal information

We may collect personal information that you provide to us when you:

  • Purchase, order, return, exchange or request certain information about our products and services;
  • Contact us via email, phone, snail mail or customer service desk;
  • Visit or register with our website or enter into a contest or sweepstakes or respond to one of our surveys
  • Provide us with comments or suggestions.

Site Registration:

Registration is an optional service provided by our website. You do not have to register to browse on our website, but you do have to register to purchase products on our website. When you register, you are asked for information such as your name, address, phone number, e-mail address, and to select a password. Your registration information may be used to help make your online shopping faster and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Nature's Chapter Inc.,.

Promotional Information and Marketing Materials:

We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

Access to Personal information:

You may request access to the personal information that we have about you. If you are a registered user with our Website, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the website.

For further instructions on accessing the personal information that Nature's Chapter Inc.,. may have about you, please use the "Contact Us" in the Customer Service section.

Additional Information about Our Website

Visiting Our Website:

In general, you can visit our Website without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.


Our website use a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so that we can recognize you when you return. All pages on our Website where you are prompted to log in or that are customizable require that you accept cookies. If you register with our Website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie.

Secure Shopping:

When you place orders on our Website, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Website from capturing and viewing your Personal Information. Any order information you provide to us on our Website will be transmitted using a secure connection. If your Web browser cannot support this level of security, you will not be able to order products through our Website. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.

Privacy Statement Modifications:

From time to time, we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back occasionally. We also may post a notice on our Website or send an email describing the changes.

Contacting Us:

If you have any questions about our handling your personal information, please contact us at Nature's Chapter Inc., 8001 Fruitridge Rd Suite C, Sacramento, CA 95820, Attn: Privacy Manager or e-mail us at order@natureschapter.com.